Shipping policy
Orders
Ready-to-ship items are already built and will ship within one business day.
Made-to-order items are built in 1-3 business days and are immediately shipped on completion. You will be notified if turnaround for an order will exceed that time.
Bespoke orders will ship in 2-4 weeks depending on shipping requirements and scope of work. Visit the Bespoke page to see how custom orders work.
Shipping
Domestic shipping is free on orders of $100 or more. Items typically ship using UPS Ground. USPS First Class is available at checkout as the lowest cost shipping option. UPS 2nd Day Air and UPS Next Day Air are also available at checkout.
International shipping is also available for a $20 flat fee.
A tracking ID will be provided for all orders once the item is shipped.
Returns
I guarantee the quality of each item before shipping it out. If your item is received clearly incorrect or visibly damaged, I will be happy to repair or fix it for you at no additional cost to you. Please have clear documentation of the issue as you discover it.
If you are unhappy with your made-to-order product I can accept a return as long as it is in its original and unused condition.
Contact support@sharpsideleather.com within 7 business days of receiving your item to begin the return process. Customers are responsible for all shipping costs related to returns. After the item has been received and inspected the return will be issued.
Bespoke items are unique designs and are final sales. However, I ensure the project is to your liking before shipping out. I send reference photos for every decision along the way and a final photo before shipping out.